Service & Support

• Winner of 2009 Stevie Award for Best Customer Service Department.
• Top notch marketing and technical advice including:
  • List maintenance and segmentation
  • Campaign design and execution planning
  • Message content review and HTML troubleshooting
  • Message testing and optimization
  • Results analysis and follow-up planning
  • API setup and validation
• Application hosted on distributed architecture with horizontal scaling.
• Hosted in SAS 70 Type II compliant colocation facility.
• Enterprise level sending capacity.
• Redundant infrastructure and 100% uptime history
• Available 8am-8pm EST, Monday-Friday, with after hours and weekend emergency support.
• Extensive on-line help library including training videos.
• Individual and group training webcasts.