Technical Support

Anytime availability, chat support and extremely knowledgeable and friendly support staff are some of the reasons why we are a seven-time finalist and four-time winner of the Stevie Award for Best Customer Service Department.

Availability

Support When You Need It

Our technical support specialists are always there to promptly answer any client questions, resolve any issues that may come up, and help clients realize the full value of the Bronto Marketing Platform. Phone or chat support is available 8am-8pm ET / Mon.-Fri., and we provide 24x7 emergency support.

Net Promoter Score

Customer Loyalty

One of the best ways to gauge performance and customer loyalty is the Net Promoter Score (NPS). NPS answers the question, 'What percentage of a company's customer base would recommend them to colleagues?' Scores range from -100 to 100. With a 120-day rolling average score of 63, Bronto is an NPS leader and ranks higher than many companies known for customer service. Read More.

Award Winning

Award Winning

Bronto is a seven-time finalist (2008-2013) and four-time winner (2009, 2010, 2012, 2013) of the Stevie Award for Best Customer Service Department.

NPS Score: 63 - Loyalty Has a Number

Bronto Service Facts