Anytime availability, chat support and extremely knowledgeable and friendly support staff are some of the reasons why we are a nine-time finalist and a repeat winner of the Stevie Award for Best Customer Service Department.
Support When You Need It
Our technical support specialists are always there to promptly answer any client questions, resolve any issues that may come up, and help clients realize the full value of the Bronto Marketing Platform. Chat support is available 3am-11pm EST / Mon.-Fri., phone support is available 8am - 11pm EST / Mon.-Fri., and we provide 24x7 emergency support.
One of the best ways to gauge performance and customer loyalty is the Net Promoter Score (NPS). NPS answers the question, 'What percentage of a company's customer base would recommend them to colleagues?' Scores range from -100 to 100. With a 120-day rolling average score of 63, Bronto is an NPS leader and ranks higher than many companies known for customer service. Read More.
Bronto is a nine-time finalist (2008-2014) and six-time winner (2009, 2010, 2012, 2013, 2014, 2015) of the Stevie Award for Best Customer Service Department.