Black Friday and Cyber Monday are fast approaching. Below, discover tips and suggestions from the Bronto Support team that will ensure your holiday season
success. Take advantage of the next few days and make sure you are on track for the best sending performance and revenue results this year!
1. Schedule deliveries two weeks early
It always feels good to get ahead of the stress of the busiest marketing season. Try scheduling your deliveries in advance, ensuring they will go out as expected and your team won’t experience any surprises. It’s also a good idea to set up your sending throttle
. If you’re sending to more than 2,000 contacts, make sure you spread the delivery out over time to increase your deliverability
2. Do some fall cleaning
Take some time to go through your segments and archive
any you won’t be needing for the upcoming season. Delete any you know you’ll never need again. This makes finding the segments you want to use in your deliveries much easier and benefits the performance of the app overall. Go ahead and complete any required list management tasks like list merges, list splits, bulk imports/exports/updates, etc. as soon as you can. This will prevent any headaches when you are ready to schedule your revenue-generating sends. Avoid the inevitable increased traffic during the peak hours of Black Friday and Cyber Monday by making sure your data imports are complete and working ahead of time. These are peak sending times, and it can take longer to complete tasks such as importing contact data
and adding/updating order data
so go ahead and complete these tasks ASAP.
3. Test everything
If you don’t already have a testing routine in place for your messages, there’s no better time than now to start. When the busy season arrives, you can focus on other tasks. Send your tests to a variety of email clients and devices and look for any issues before they arise in a live send. Or, use the Previewer App
to see how a message renders on multiple devices all at once. Test your workflows by creating a new list with only your internal testing contacts on it and use a list membership filter in your workflow to ensure only your testers receive them. Create multiple test contacts to simulate different customer scenarios. You can at the plus sign and any letters or numbers after a test Gmail address to have it arrive in the same inbox. For example, a message sent to BrontoSupportTestfirstname.lastname@example.org
would arrive in the inbox of BrontoSupportTest@gmail.com
. You can easily test your webforms this way.
4. Dial in your deliverability
As tempting as it may be to send your freshly-crafted and tested holiday emails to all possible contacts, this can mean a jump in unsubscribes or complaints if many of those contacts haven’t heard from you in a while — which can cause your messages to land in the junk box. Also, be careful about changing your email sending frequency too drastically as this can be a red flag for ISPs. If your usual sending frequency is one delivery per week and you suddenly escalate your rate to once a day, it can look like junk or spam to some ISPs. Instead, try gradually increasing your sending frequency each week leading up to Black Friday and Cyber Monday. Develop a habit of asking for a spot on engaged contacts’ safe sender list/whitelist
, so they’ll never miss a deal. Offer contacts a preference centers using a manage preferences webform. Giving your contacts options will reduce the number of spam complaints you receive and bolster your deliverability rate. Automating remailing
for important sends and updating frequency caps
are impactful changes that you can make now. Though frequency caps help you prevent contact fatigue and are helpful when running multiple campaigns, leveraging them during peak times – such as Black Friday and Cyber Monday – can slow your performance because they have to be calculated for each contact in real time. We recommend turning off frequency caps during this time. You can always re-enable them after the holidays when your contacts are more likely to have fatigue. It’s also important to remember that Send Time Optimization and Time Zone Sending are not recommended during this time as they may take longer to be prepared for delivery.
5. Reach out to your resources if you have questions
Find something you can’t explain during testing? Not sure how to set up automatic re-mails? Product feed got you down? Open a live chat and we’re happy to help out, available with these holiday hours:
- Thursday, November 22 – Thanksgiving Day: Normal Support Hours
- Friday, November 23 – Black Friday: Normal Support Hours, Emergency Support begins at 9pm EST
- Saturday & Sunday, November 24 & 25: Emergency Support Available
- Monday, November 26 – Cyber Monday: Normal Support Hours
Have something a little more involved like API issues or troubleshooting Cart Recovery? Open a support case by clicking ‘Support’ in the upper right of the app, then clicking ‘Open Support Case’. Feeling overwhelmed and want to have us help out designing some messages or setting up some automation or doing it for you? Reach out to your account manager to enlist the help of our amazing Professional Services team.