Leading Commerce Marketing Platform Recognized for Outstanding Customer Service Once Again
Durham, NC – Feb. 17, 2016 – Bronto Software, the leader in commerce marketing automation and a NetSuite (NYSE: N) company, has been named a finalist in the Customer Service Department of the Year category in the 2016 Stevie® Awards for Sales & Customer Service. Bronto has won the award a remarkable seven of the 10 times it’s been nominated, demonstrating the company’s ongoing commitment to its customers’ success.
“Bronto’s outstanding customer service can be attributed in part to our expansion of support operations to London and Sydney – and most recently Los Angeles. This is part of our goal of providing ‘follow-the-sun’ support,” says Carolyn Sparano, Vice President of Client Services at Bronto. “We feel that well-crafted software should be complemented with superior global support. Our goal is to be there when our customers need us, regardless of time of the day. This nomination for Customer Service Department of the Year is such an honor and validates the work we’re doing for our growing client base.”
In addition to its extended support hours, Bronto expanded its managed services offerings in 2015. Although the platform is intuitive and easy-to-use, customers are increasingly relying on Bronto’s managed services to fill in resource gaps including creative design, copywriting, coding, scheduling, marketing calendars, strategic assistance, competitive analysis and more.
Bronto also created Bronto Besties, a quarterly program that recognizes one Bronto user who has creatively used the Bronto Marketing Platform to solve ecommerce marketing challenges with Bronto’s support team. The program not only strengthens the Bronto support team’s relationship with customers, it reflects Bronto’s cultural values of passion, approachability and transparency.
In addition, Bronto was recognized for its ability to maintain strong customer satisfaction scores, including its all-time Net Promoter Score (NPS) of 77. This is more than double the average NPS score of 37 for technology companies and 36 for online services as tracked by Satmetrix, a software and consulting firm that tracks NPS. This exceptional score represents how much Bronto’s customers recognize its commitment to their success and the responsive and personalized support they consistently receive.
“The Stevie Awards for Sales & Customer Service continue to be the fastest-growing of our international awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year’s finalists and wish them well in the next phase of judging.”
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at www.StevieAwards.com/Sales.
About Bronto Software
Bronto Software, a NetSuite (NYSE: N) company, provides a cloud-based commerce marketing automation platform to mid-market and enterprise organizations worldwide. Bronto is the number one ranked email marketing provider to the Internet Retailer Top 1000, with a client roster of leading brands, including Lucky Brand, Theory, Vince Camuto, Björn Borg and Christopher & Banks. The Bronto Marketing Platform is deeply integrated with commerce platforms, such as NetSuite, Magento, Demandware and MarketLive. The company is headquartered in Durham, NC, with additional offices in London, Sydney, New York and Los Angeles. For more information, visit bronto.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.