Have you ever checked a store’s site to confirm an item is in stock, only to get there and find that it wasn’t? Or maybe went to order something online but found it will take more than one week (gasp!) to reach you? What’s the next move… wait a week or shop elsewhere?
Consumers today expect speed and efficiency with online purchases, and inefficient supply chain management can not only create a poor customer service experience but also unnecessarily increase retailers’ costs.
In this episode of The Commerce Marketer Podcast, I’m joined by Bob Carver, the VP of Cloud Inventory Solutions at DSI.
We’re going to talk about current supply chain trends, the evolution of supply chain management, why omnichannel is still difficult for retailers, and what to expect in the years to come. While it may not sound like a sexy topic, the supply chain matters to business success. And don’t worry, we’ll keep you entertained!