Host: Greg Zakowicz, Senior Commerce Marketing Analyst, Oracle Bronto Guest: Scot Wingo, Founder & CEO, Spiffy Founder & Executive Chairman, Channel Advisor, Co-Host, Jason & Scot Show Consumers love to get things they want – when they want them. The on-demand economy has disrupted traditional consumer services, much like ecommerce and online marketplaces disrupted traditional retailers. From on-demand grocery delivery to rideshare drivers delivering dinner, the on-demand economy is continuing to evolve. In this episode of The Commerce Marketer Podcast, I am joined by Scot Wingo, founder of the on-demand car care service Spiffy. We’ll discuss how the on-demand economy has changed over the past several years, common reasons why on-demand companies fail, challenges with user adoption, and how to evolve and grow in an increasingly competitive space.  And what the heck – we’ll even talk some Star Wars too! In this episode you’ll hear about:
    • Has on-demand hit its peak or are we just starting?
    • The biggest challenges of starting an on-demand business.
    • Lessons on-demand customers can teach online and omnichannel retailers.
    • Challenges Spiffy faced with scaling and how they overcame them.
    • What Amazon taught Scot about an effective on-demand business.
    • How listening to customers propelled the business forward.
    • Which data points can suggest the right markets to expand to?

 

Listen Now: Apple Podcasts | Google Play | CastBox | Stitcher | TuneIn | YouTube To contact Scot or learn more about Spiffy/Channel Advisor: LinkedIn | GetSpiffy.com |@GetSpiffy | @ScotWingo | Jason & Scot Show | channeladvisor.com We welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guest And stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts, Google Play, or many other places where you listen to podcasts.