Hot off the heels of being named a Retail Tech Supplier of the Year finalist, we’re being recognized yet again – this time as a Bronze winner for Customer Service & Contact Center Department of the Year in the annual 2017 Customer Sales and Service Awards. The annual Customer Sales and Service Awards program, with active participation from a broad spectrum of industry voices, encompasses the world’s best in Sales and Service or Contact Center individuals, teams, departments and achievements. And it’s no surprise that Oracle + Bronto was named among the best of the best.

Committed to you

Our commitment to being the number one cloud-based commerce marketing platform goes beyond providing retailers with the right tools for success; it extends to providing the right level of support. Because it turns out, we’re a little obsessed with providing exceptional customer service. Disaster rarely adheres to business hours, which is why we have a full-time team of highly trained specialists ready to help customers around the globe 24 hours a day, five days a week. As an added benefit to our clients, we also provide live chat, phone and web support; as well as on-call emergency support on the weekends.

Not-so-secret success

It’s no secret that delivering an award-winning customer service is something we take great pride in. It’s also becoming a recurring theme of sorts. Earlier this year, we added more hardware to our trophy case in the form of a Stevie® Award in the Customer Service Department of the Year category – our ninth time winning the award. Naturally, our Support team is excited to receive continued recognition for its award-winning work. “I’m so proud of my entire team,” said Dan Bakley Sr Manager, Technical Support Client Services at Oracle + Bronto. “We continue to hire top talent and make improvements to our support systems, and although it is great to be recognized for our hard work, this award wouldn’t be possible without our amazing clients, all of who inspire us to be better and better.” To be recognized for something we’re so passionate about is an amazing feeling that never gets old – nor will our obsession to deliver the very best customer support to our clients. This isn’t our first customer service award, and if our track record is anything to go by, it won’t be our last. To learn more about our award-winning team, please visit