Did you know that if Bronto’s online help system were a PDF it would be the length of three Harry Potter books? And we’re talking about Harry’s later years. That’s a lot of content! With so many help topics, how do you quickly find what you need? Or what if reading isn’t your thing? There are so many different ways to learn, and we know reading help topics isn’t the best or easiest way for everyone. Enter the Bronto Help Tab. The integrated help tab contains links to the content that are relevant to the Bronto page you’re on. The content includes links to help topics, videos, page tours and guided walk throughs. To access Bronto’s Help Tab, click Help
in the banner, and the Help Tab will slide open.
To open or launch content, simply click on its Help Tab link. Each type of content in the Help Tab has a unique icon so you can easily recognize your options:
Let’s say you’re creating a workflow and need information about what a specific action node does. Open the Help Tab, and click the Action Nodes help link to open the help section on action nodes
Perhaps you’re designing a message with Bronto’s Email Message Editor and you’re not sure how to add dynamic content. Open the Help Tab and click the Make Email Message Editor Content Dynamic video link to watch a video on how to add dynamic content
Maybe you’re building a webform, and you want to understand the basics about how they work. Click the Show Me Webforms link
to launch a page tour.
A Show Me is an interactive page tour that explains the details of a feature or an application page. It may require you to interact with Bronto, but you will not complete or save any work. Instead, you’ll gain valuable knowledge that will help you use the BMP more effectively in the future. Check out this Show Me demo that introduces the New Reports feature we just introduced to labs.
Sometimes you just need someone to walk you through it. Maybe you’re scheduling an A/B split test for the first time. Click the Teach Me to Set Up An A/B Split Test
link to launch content that will guide you, step by step, through the process.
The best part about Teach Me walkthrough is that it helps you learn as you complete work on your marketing campaigns. When you’ve finished working with a Teach Me, you will have accomplished a task, such as creating a segment or scheduling a message. Take a look at how I used this Teach Me demo to learn how to set default sending options for my account.
The default options in the Help Tab are designed to be relevant to the page you’re on, but you’re not limited to just this content. You can search the Help Tab to find any of its help topic links, videos or walk throughs from anywhere in Bronto. This is a basic search of the Help Tab headings only; if your search doesn’t yield results, we give you the option to search Bronto Help. Just click your search term – below the “no results” message – to open online help search results for that topic.
We hope you find exactly what you need when you use Bronto’s Help Tab. Comment on this article to tell us about Show Me or Teach Me content you’d like to for us to consider adding. Happy learning!