When you need support in the Bronto Marketing Platform, most of you (98%, to be exact) reach out to us via LiveChat or a support case. But we know there are those instances when a phone call works best, so we’re making that process easier. In June, Bronto Support will enhance our LiveChat experience so you can get in touch with us faster and we can provide you with the most personalized assistance from our team. The days of listening to hold music are over! Going forward, all you have to do is hop into LiveChat and request a call. Our team can have your account pulled up and ready to go as soon as the call starts, or you can even schedule a call for a later time if that’s more convenient. Our number one priority is providing you with accurate and timely support. By requesting a call via LiveChat, we’re offering a seamless, single queue of communication where you can reach us at any time with less wait and more personalized service. But we’re always happy to assist you in any way.
How to Contact Us
- To chat with us, click the "LiveChat" link at the top right of any page in the Bronto Marketing Platform. If you would rather speak to us over the phone, hop into chat and request a call. We’ll call you back right away or at a time that’s more convenient for you.
- Open a support case by clicking the “Support” link at the top right of any page in the application.
- In the event of an outage where LiveChat is inaccessible, you can contact us via our Emergency Support line at 888-276-6861.
That’s all for now, but stay tuned for future posts from your friendly neighborhood Support Team here at Bronto. We’re always happy to help!