Product ReviewsI observed an increase in review requests over the past month. No two requests for reviews were alike. Many underwhelmed, overwhelmed or just left me confused. While it seems straight-forward to ask customers for reviews, you need to have a well thought out plan or things could go off the rails. Decide whether you are going to ask all subscribers for reviews or limit the request to customers you know have purchased from you in the past. The former will help increase the quantity of review but will increase the risk of lower-quality reviews because many subscribers may not actually own the product. This is especially true if you offer an incentive. This example from The Container Store offered subscribers a chance to win $750 for submitting a review. I received this email though I have never purchased from them. I figure why not view a product, blindly give it a few stars and see if I win. Not the best approach if you are going for quality and accuracy. Northern Tool used customer reviews in this email... perhaps too many reviews! The email, while visually interesting, was overwhelming for me. Balance product videos, reviews, photos, demos and related products to give customer enough information to entice shopping without bombarding them. (View full email.)
Springing in ColorSpring brings out the colorful emails. This email from Blair caught my eye not just for having a clever design and composition but for the underlying data collection opportunity (which I hope they are taking advantage of!). This email gives subscribers the click-opportunity to view products that match their color and personality profile. Are you "red hot" or "mellow yellow?" People love self-identification and this email probably had nice engagement metrics as a result. For the brand, the click data from the email could be used to set color and profile preferences for future messages. Knowing which customers are "green goddesses" versus "peachy keens" could really come in handy as new promotions are launched. Sears sent their "Shamrock Specials" email for St. Patrick's day and switched up their typically product-heavy designs. Openers had to scroll through the rainbow to the pot of gold to find out about the offer. Very clever interactive element. Horizontal-scrolling emails pop up every now and then but a new twist on the traditional vertical layout is refreshing.
Communicating the Value PropositionCommunicating the value proposition for your promotion in the blink-of-an-eye attention span of an inbox can be challenging. This month two emails stood out about the other 5,000. bareMinerals used a side-wipe animation to show a before/after or in this case "pretty/amazing" result of their broad spectrum spf20 foundation. Animation is often used as a novelty or to mimic video playback. This before/after use is compelling and worth trying if it fits with your products. (View animation.)
Interesting PromosBronto client, Envelopes.com featured one of their clients in their email. While testimonials and product reviews are excellent ways to add oomph to a product-heavy email, dedicating an email to showing how one of your customers uses your product helps show the value of shopping with your brand while inspiring customers. At first glance, I loved this email by J.Peterman Company. Promotional codes are usually buried in an image or sliced out as a string of text. Not the case in this email! The opener had to fill in the blanks. While easy enough to figure out, it was a bummer to see the full promotional code revealed in the fine print. This was probably due to some legal need but the interactive element could have been carried through to a fun landing page.
This month's friendly reminder is to always have a bare-bones text-based template that can be quickly sent if there are any issues with your site or an offer. This email from philosophy is a great example of a base email that retains the expected branding to clearly identify that the email is legit while also housing a block of text that can be easily modified and sent to customers letting this know what's going on, how long it will take to fix and any goodwill offer for their inconvenience.
In ClosingThere were two emails that gave me pause and a chuckle. The first was from Domino's Pizza who encouraged their customers to step out of their comfort zone by trying something new. The hilarious featured image is great but the video you see when you click through is even better. (Watch the video.) The last is an email by Bergdorf Goodman featuring Alexander McQueen designs. The Honeycomb Patent Lace Hat is just, um, amazing. It's only $2,000. I will gladly post images of various Bronto team members modeling the hat if you would like to donate to the cause.
Jim Davidson Manager of Marketing Research