- Order Received: Sent from Bronto when your SuiteCommerce Advanced, SuiteCommerce or Sitebuilder store receives an order.
- Order Approved: Sent from Bronto when a Netsuite user approves an order placed by a customer.
- Order Canceled: Sent from Bronto when an order is canceled or voided in NetSuite.
- Order Fulfilled: Sent from Bronto when an order is set to fulfilled status in the NetSuite platform.
You can easily enable this feature in a new Messages section of the NetSuite Connector interface. If you’re a NetSuite user and don’t see this section, just sync your connector. From there, you can create a new message, name it and map it to the corresponding event trigger from NetSuite.
Here’s an example of what a configuration might look like: Once the connector is configured for transactional messaging, Bronto takes control of your sending pipeline and disables the appropriate NetSuite messages to ensure that customers don’t receive duplicate transactional emails from both NetSuite and Bronto. To make things even easier, we’ve also provided templates for each of the four transactional messages that include content tags and a generic template. You can find the templates under content>content tags. Just add your store branding, and you’re good to go! To add your product images to transactional messages, make sure you have imported your Product Feed to Bronto that includes your image URLs. Here’s an example of an order confirmation email that was built from our Content Tag Template.
For more information on building and sending transactional messages with NetSuite, please see the Help Documentation, or reach out to our Professional Services team. For other questions, contact your account manager or our support team for assistance.