Product Review CampaignsOnce you implement review technology on your site, send email campaigns asking your customers to start utilizing it. Be sure to sell them on the idea, and provide clear instructions on how to leave a review. Many online retailers offer an incentive like a chance to win a gift card, free shipping on your next order, etc. Others promote the community feeling or the exclusivity of being part of the reviewing elite.
Triggered Purchase Review EmailsIf you have a more sophisticated system, you can set up automatically triggered messages to send to your customers after they have purchased and received their order. Again, incentives and clear instructions and tips for writing a review go a long way.
Using Reviews to Promote Products in EmailNow that you’ve got product reviews, use them! They’re not only handy for online shoppers, but they can increase your clickthrough and conversion rates when they are used in your email content.
Using Reviews to Promote EngagementReviews help foster a feeling of community, give your customers a voice and bring your website to life. Think outside of the products for a minute, and consider what else your subscribers could review to contribute to the site and keep them coming back. REI launched a Trip Review site for travel buffs, bringing customers together and promoting travel… indirectly boosting branding, site engagement and possibly even sales as customers may need to purchase REI products in preparation for their trip.
There’s No Such Thing as Bad Publicity
A lot of companies worry that providing review functionality will open them up to negative reviews and inhibit shoppers. Contrarily, a fascinating recent study found that even bad reviews boost sales… in fact, having negative reviews sends a message to the customer that they can trust your site. If your reviews were 100% positive, that could trigger doubt in the mind of the consumer. Additionally, reviews can help you improve your site (e.g. the sweater color was not represented accurately in the photo), as well as the products you sell (e.g. gain a better understanding customer use and expectations). So what are you waiting for? Get those reviews going! And if you're already doing them, please share your thoughts and tips in the comments below.
Email Marketing Strategist at Bronto