Email Revenue is Out of Sight for Eyewear Company
Increase revenue with fewer, more personalized emails.
Build customer loyalty for a product most only buy every other year.
Deploy cart recovery emails.
Create welcome series, re-engagement and second purchase campaigns.
Sends to the entire subscriber list dropped, while revenue grew.
People don’t buy prescription glasses that often. So it wouldn’t seem to make much sense to send daily or weekly emails to every last person on your list. But that’s just what GlassesUSA.com did when it started in ecommerce.
“In the beginning, it was hard to accept the idea that sending fewer emails could actually drive higher revenue,” says Brett Rudolph, Director, Email Marketing for GlassesUSA.com, a pure online prescription glasses store that recently ranked third in the list of Top 50 Email Marketers by Internet Retailer.
But with a segmented and personalized approach, the company has significantly increased the percent of revenue coming from email without increasing the number of emails subscribers receive. “The first time we sent an email to a list segmented to include only those with a high open rate, we thought, ‘OK, we’ll probably lose a bunch of money,’ but it didn’t happen.”
GlassesUSA’s contract with Bronto paid for itself five times over in the first three months. More importantly, it gave Rudolph an easy-to-use platform where he can experiment. “The automation and workflows are amazing.” And Rudolph notes the subscriber list has grown by more than 100% since the company started using Bronto.
Now, GlassesUSA is actively experimenting with personalization and maintaining a robust cart recovery program and re-engagement series.
The cart recovery series has been a huge win for the company. Within 24 hours of a cart being abandoned, an automated message goes out, including a picture of the product left in the cart and suggestions for similar products based on the shopper’s browsing history. The series includes additional reminder messages, occasionally with an incentive based on purchase history and customer data.
In a three-month trial run, the series had a 300% higher conversion rate than regular emails. “Abandoned cart is a massive revenue driver,” Rudolph says. “The click-through rate on our cart recovery messages is 35%, the conversion rate is close to 10%, and the series has an average order value much higher than any other order.”
In the beginning, it was hard to accept the idea that sending fewer emails could actually drive higher revenue.”
Director, Email Marketing for GlassesUSA.com
Here are a few other ways GlassesUSA is personalizing and segmenting to drive revenue:
GlassesUSA outperformed their email sales goal by 33% last year, and while Rudolph doesn’t expect that kind of figure in the coming year, he believes he’s got the solution to help him continue to grow revenue.
“In large part thanks to Bronto, we are no longer focusing on sending out bulk emails, and we are successfully re-engaging our subscribers,” Rudolph says. “Not to mention, our list is growing at a much faster pace.”
Founded in 2008, the online retailer of prescription eyewear has crafted millions of lenses in a state-of-the-art optical lab where it creates and assembles single vision, multi-focal, sport and Rx sunglasses and prescription lenses.