SUPPORT SERVICES
OUR AWARD-WINNING SUPPORT DELIVERS GLOBAL, AROUND-THE-CLOCK ASSISTANCE

AWARD-WINNING, WORLD-CLASS SUPPORT

Get around-the-clock support anywhere in the world through live chat, web case and phone. Our 10-time Stevie Award-winning customer support team is there for you when you need them.


DESIGNED TO SUIT YOUR NEEDS

Our flexible support packages are designed to accommodate the level of support you need for your business. Your Bronto subscription includes free Standard Support; which includes access to our live chat, web cases, knowledge base and 24/5 weekday coverage. Upgrade to our Professional Support subscription for phone support, prioritized cases and 24/7 emergency coverage.

Live Chat & Phone Support

Gain easy access to answers in real time via live chat and phone support.

Web Case Support

Search for topics, written for all users from novice to power users.

Knowledge Base

Ability to track open issues gives you transparency and peace-of-mind.

Interactive Learning

Platform walk-throughs get users up and running faster.

24/7 Emergency Coverage

Short-circuit potential issues by gaining attention quickly, any time of day.

Prioritized Cases

Ensure maximum response time by upgrading to the Professional Support subscription.

“I’ve used the web chat with Bronto customer support while in a meeting, and I have the answer while the meeting is still going on.”

RESOURCES TO HELP GROW YOUR BUSINESS

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Sales Chat

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Create Brand Advocates With Email

Learn how email marketing can help address the top challenges faced today in the fashion industry, including growing brand loyalty, reducing return rates and providing hyper-personalized engagements.

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